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Repair Request Form

It's out of warranty and needs repair. Now what?

You may not know where you bought it, how old it is or even what exactly it is… one thing you are sure of is that it’s broke/not working/about to quit.

We can help! Simply fill out the form below and we can get you a quote for repair or offer a free evaluation of the unit. Need to compare the costs to repair with buying a new one? Just let us know and we can do that too. Questions? Email repairs@wolfautomation.com.

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The process is simple!
  1. Fill out the form on this page.

  2. We will contact you with a quote or the option of a free evaluation.

  3. You will receive a Repair Packing List, Repair # and address to return the unit to.

  4. Once the unit is received we will repair and ship it back to you. If you are returning for an evaluation we will contact you with a quote for approval.

  5. Once repaired you will have an 18 month warranty!

Non-Warranty Repair Program:
  • Pre-priced repairs - we can quote over 300,000 items up front
  • Free evaulations - if your item is not on our pre-priced list we will evaluate and quote it for free, no obligation
  • You pay shipping to the repair facility, we'll pay shipping back to you
  • Standard turnaround is 7-10 days after receipt of unit
  • 18 month warranty on entire repaired unit (not just what we repaired)
  • What products can be repaired? Most manufacturers drives, PLC's, operator interface/HMI's, power supplies, test equipment, circuit boards... if it's an industrial control, ask us if we can repair it. We probably can!
  • Items returned for non-warranty repair can be from manufacturers we do not carry and they do not have to be purchased from us originally.
  • Motors typically need to be disassembled to be evaluated and quoted. If you decide not to proceed with a motor repair it will be returned to you disassembled. This is done for safety reasons and is an industry standard.
  • At this time, gearboxes and gearmotors cannot be repaired through our non-warranty repair program.
  • Questions? Please email repairs@wolfautomation.com.
  • For warranty repairs or basic returns please use this form.
Contact Uscontrol
  • Phone: 847-658-8130
  • Fax: 847-658-0960

Marshall Wolf Automation, Inc.
923 South Main Street
Algonquin, IL 60102

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