Free UPS Ground Shipping For Online Orders Over $100! Learn More Here. Questions? 847-658-8130

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Marshall Wolf Automation’s most frequently asked questions…

You’ve got questions, we’ve got answers!

Do I have to set-up an account to checkout?
Not at all! You’ve always got the option to check out as a Guest. You will always have the option to sign up for an account later on (super handy for tracking your orders or taking advantage of our rewards program)
How do I know if something is in stock online?
Any item listed online with our green IN STOCK sticker is ready to be shipped out the same day from our warehouse. Don’t see a green sticker? Feel free to contact us either by phone (847-658-8130) or email at: [email protected]; we work directly with our vendors and will do our best to get your product out the door as soon as possible.

Where can I find my tracking number?
We include your tracking number right on the invoice sent to you upon shipment.

What are my shipping options?
For standard shipping we offer UPS shipping.

Here’s our full shipping policy if you’d like to learn even more!

For freight collect we will offer both UPS and FedEx shipping options.

Freight Collect

  • Have your own shipping service set up with UPS or FedEx? We’ll happily accept your freight collect information at check out.

UPS Ground Shipping

  • Delivery typically in one to five business days to all 50 states and Puerto Rico. Refer to the UPS Ground Time in Transit Maps here to determine scheduled delivery. Saturday Delivery and pickup available in select areas.*

3 Day Select

  • Guaranteed delivery by the end of the third business day to the 48 contiguous states. Saturday Delivery and pickup available in select areas.*

2nd Day Air

  • Guaranteed delivery to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii by the end of the second business day.* 

Next Day Air Saver

  • Guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 p.m., respectively. Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day. Not available to destinations where UPS Next Day Air service is committed by end of day. Saturday Delivery is not available.*

Next Day Air

  • Guaranteed on-time delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 p.m. or end of next business day depending on destination with some limitations to Alaska and Hawaii.*

Next Day Air Early AM

  • Guaranteed on-time overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. Additional extended delivery locations are guaranteed up to 2:00 p.m.*

*Please note, delivery time described above does not include additional lead time based on availability.

What if I need Saturday delivery?
Need something delivered on a Saturday? Once your ready to check out and you’ve entered in your payment method we have a comment section where you’ll be able to any extra notes for your order.

Just let us know if there are any delivery details our customer service agents should be aware of. We’ll see those notes during order processing and will handle the rest!

Can I use my shipping account number online?
Absolutely! At check out we will have an option to enter in your freight collect/shipping account number.

How late in the day can I place my order and have it processed that same day?
In order to have the best opportunity to provide same day order processing, we request orders be place by no later than 3:00 P.M. Central Standard Time. Every effort will be made after 3:00 P.M. to process your order that same day.

Drop-Shipments will have varied cut-off times based on the individual manufacturer.

What are Marshall Wolf Automation's Operating Hours?
Our staff is available to assist you:

Monday – Friday | 8:30 A.M. – 5:00 P.M. Central Standard Time.

How do I use a different billing address than my mailing address?
If your billing and mailing address are different, no problem! Once you have filled out your shipping information you will be taken to the Review & Payments page.

Here you will be able to select your payment method and enter in a new address if that happens to be different than your billing address.

What is your Warranty?
Our products carry at least a one year warranty from date of purchase; we also honor all manufacturer warranties. Many of our products may even carry a longer warranty, please contact us for more information.
What if I want to change my order after I've placed it?
Your best bet is to contact us as soon as you can to let us know what needs to be changed, whether that by calling us directly at: 847-658-8130 or emailing us at [email protected].

Our goal is to process your order in a timely fashion but that does not mean that the second you place your order it is set in stone. Shortly after your order is placed, you will receive an invoice with your tracking number which means your order is out the door! Until then, feel free to reach out to us in regards to any changes to your order you would like to make.

How do I return something I ordered?

Want to read our full return policy? Here’s the full description of our return policy or go ahead and get the process started with our return authorization form.

Return Policy Details

Where can I learn even more about Marshall Wolf Automation?

If you were curious about the Marshall Wolf Automation history, we’ve got our handy Company Timeline where you can learn all about Marshall Wolf Automation.

We also have our Employee Directory if you’d like to meet our team.

What are the differences between guest and online accounts?

Guest Account

  • Your information will not be saved for future orders
  • You will not have online account access
  • You will not be enrolled in our free Rewards Program
  • Recommended only for one-time orders

Online Account

  • Free enrollment in our Rewards Program
  • Faster checkout – your information will be stored in your account for future orders
  • Easily reorder – simply click ‘re-order’ on any previous order!
  • Payment method can include credit card, Paypal or Net 30 (with approved terms)
  • Self-service – you can update your information, check status of orders and re-order from the account dashboard
  • Highly recommended for repeat customers
How do I set up an account?

To register as an individual or business account, start by clicking Sign In in the header of our website. Then it’s as easy as hitting the Create an Account button based on which type of account you’re looking for.

What is your Rewards Program?

One major perk of registering an account on our website is you’ll be included into our Rewards Program which will allow you to start earning points towards future order discounts. Think savings with no coupon clipping! Want to know how these points are tallied up?

Check out our Rewards Program Details here!

How do I reset my password?
Already registered but can’t remember your password? No problem! Simply enter the email address you registered with and enter in the security captcha and a password reset link with be sent to your email address.

Want to create a requisition list?
Plan on ordering multiple items or maybe multiple times? We’ve got you covered with our requisition list options:

  • You can create a requisition list from the account dashboard or right from the website while logged in
  • From the website: go to any item page and click the arrow next to ‘Add to Requisition List’

  • You can then add a new requisition list or simply add the item to an existing one
  • From the account dashboard: click on your account name in the header, choose ‘My Requisition Lists’ from the menu

  • Easily create new requisition lists
How do I access my registered account?

Trying to access an already registered account? Start by clicking on “Sign In” in the header of our website. From there you’ll be able to enter in your account email and password. Once signed in you’ll be able to modify your account, check previous orders or place new orders.  

FAQ’s for our Tech Department…

Why do some VFDs say single phase but they do not work with a single phase motor?

Most VFD’s on the market are designed to work with a 3-phase, induction motor. Many of these VFDs, depending on their design, can accept single phase voltage, 3-phase voltage or both. The description on our web site for single phase voltage generally refers to the supply voltage used to apply voltage to the VFD, not the type of voltage for the motor.

Can I use a VFD for a single phase motor?
Most single phase motors are of the capacitor start or capacitor start/capacitor run motor design. Depending on the size of the motor, these types of motors can be identified as having large cylindrical “humps attached to the body of the motor. In some motors, these capacitors can be built inside the motor housing or incorporated into the wiring junction box. Since a capacitor acts like a frequency and voltage filter, these types of motors cannot have their speed controlled by electrical means.

Some single phase motor designs can have their speed controlled by electrical means. These are PSP (permanent split phase). PSC (permanent split capacitor), Universal and Shaded Pole. If you have one of these motor designs, please contact our technical sales group to see if we have a speed control solution for your motor.