Basic Return Policy (within 30 days)
Marshall Wolf Automation can accept, for exchange or return, items which were purchased direct from us within the last 30 days and are in new resalable condition. Restocking fees may apply. This excludes non-standard and custom products.
An RGA must be obtained from our returns department which can be reached at 847-658-8130 ext. 20, please follow RGA instructions when returning.
Products that are returned without an appropriate RGA number will not be accepted and returned to the sender at sender’s expense. The customer is responsible for all shipping fees associated with returns.
Return Policy (after 30 days)
Items returned after 30 days will be subject to a restock fee and may be non-returnable. The standard restocking charge for goods returned beyond 30 days is a minimum of 25% of the sale price. Non-standard products, that are accepted by the manufacturer for return, will be charged based on the Manufacturer’s restock fee to Marshall Wolf Automation and will be advised at the time the RGA is given. Restocking charges can be handled on a case-by-case basis.
If you need to cancel your order and it has already been processed, shipped, assembled or received in our warehouse there may be a restock fee. Every effort will be made to cancel your order, however, order cancellation is subject to our manufacturer's cancellation policy. If the product has been special ordered, is a non-stock item or is being built to customer specifications it may be non-cancelable or subject to a minimum restock fee of 50%.
Non-Standard and Custom Products
Non-standard and custom products are non-cancelable and non-returnable. Non- standard or custom products are defined as products that are special order, custom orders, orders built to customers specifications, assembled or modified products, products not stocked by Marshall Wolf or orders for value-added products. Marshall Wolf Automation follows our manufacturer's return policies.
Warranty ReturnsMarshall Wolf Automation sells new products and honors all manufacturer warranties. Warranties do vary by manufacturer. Condition of Return
Products returned must be new, unused and in their original undamaged boxes with original packing material and product literature. All returns will be inspected upon arrival to our warehouse.
Please direct any questions about our return procedure to 847-658-8130 ext. 41.